Privacy Policy

1. General provisions

1.1 This Privacy Policy governs the collection, processing and storage of personal data on the hinnapomm.ee website. The controller of personal data is AmeiZing OÜ (hereinafter referred to as the "data controller").

1.2 The data subject is any natural person whose personal data is processed by the data processor, including customers and visitors to the website.

1.3 The Data Processor shall comply with applicable laws and regulations, including Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and the Personal Data Protection Act of the Republic of Estonia, when processing personal data.

2. Collection and processing of personal data

2.1 The data processor collects and processes personal data in the following ways:

• Through the use of the Website (including cookies and analytics);

• Via Tawk.to live chat;

• Via contact forms and e-mail;

• Placing and fulfilling orders.

2.2 The personal data processed may include:

• First name and surname;

• E-mail address;

• Phone number;

• Delivery address;

• IP address;

• Device type and browser information;

• Operating system;

• Location data (based on IP address);

• Payment data (transmitted securely to the payment service provider).

2.3 The legal grounds for processing personal data are:

• Performance of a contract or pre-contractual measures (Art. 6(1b) GDPR);

• A legal obligation (e.g. under the Accounting Act) (GDPR Art 6(1c));

• Consent of the data subject (Art. 6(1a) GDPR);

• Legitimate interest of the data controller (e.g. security) (Art. 6(1)(f) GDPR).

3. Tawk.to live chat

3.1 Our website uses the Tawk.to live chat service, which enables real-time communication with visitors. Tawk.to acts as a data controller on behalf of the data processor and complies with the GDPR.

3.2 Tawk.to may collect the following data:

• Visitor IP address;

• Browser type and device;

• Content of the conversation.

3.3 Tawk.to does not use the collected data for any other purpose than the provision of the service and does not share it with third parties, except as required by law.

4. Website data processing

4.1 Our website may collect the following information:

• When submitting comments: name, e-mail address, IP address;

• Via cookies: session data, preferences.

• Subscription to the e-shop (for management, processing and delivery, including billing and, where necessary, customer support);

• To send a newsletter (if the person has consented);

4.2 The core of the Price Bomb is GDPR compliant and provides tools for exporting and deleting data.

5. Cookies and tracking technologies

5.1 The Website uses cookies and similar technologies to improve the user experience and for analytics purposes.

5.2. Types of cookies:

• Necessary cookies: ensure the basic functionality of the website;

• Preference cookies: store user preferences (e.g. language);

• Statistics cookies: collect anonymous information about the use of the website;

• Marketing cookies: allow the display of personalised ads.

5.3 The User has the right to accept or refuse the use of cookies, except for cookies that are necessary for the functioning of the website.

6. Storage of personal data

6.1 Personal data will be kept only for as long as necessary to achieve the purposes for which the data are processed or to comply with legal obligations.

6.2. Retention periods:

• Order records: 7 years (according to accounting law);

• Marketing data: until consent is withdrawn;

• Live chat conversations: 6 months;

• Analytical data: 14 months.

7. Rights of the data subject

7.1 The data subject has the following rights:

• The right to be informed about the processing of your personal data;

• The right to access your personal data;

• Right to rectification;

• The right to data erasure ("right to be forgotten");

• Right to restriction of processing;

• Right to data portability;

• The right to object to the processing of data;

• Right to withdraw consent;

• The right to lodge a complaint with a supervisory authority (in Estonia, the Data Protection Inspectorate).

7.2 To exercise your rights, please contact us by e-mail at. hinnapomm@ameizing.ee.

8. Transfer of data to third parties

8.1 Personal data may be transferred to the following processors:

• Payment service providers (e.g. Montonio Finance UAB);

• Courier and logistics companies;

• Accounting service providers;

• IT service providers (including Tawk.to).

8.2 All processors shall ensure the protection of personal data in accordance with applicable law.

9. Security

9.1 The data processor shall implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction.

10. Changes to the Privacy Policy

10.1 The Data Processor has the right to change the Privacy Policy. All changes will be published on the website hinnapomm.ee and will take effect from the moment of publication.